| Frequently Ask Questions
¿Who is hotelaca.com?
We are an online Wholesale Travel Agency specializing in Hotels ... now handle our catalog of hotels.
¿How can I contact hotelaca.com?
- By phone: In the 0058-11-414-7934678/7934684 hours of 9 am to 7.00 pm Monday to Friday.
- On the web: In the "Contact" you will find different answers to solve the most frequent questions and may also send your personal consultation by e-mail.
- Outside of office hours and on holidays we offer a 24 hours emergency service. You can communicate to their impact on the telephone and via the website, and we will contact you as soon as possible.
¿What services and benefits offer hotelaca.com?
- We offer information and booking accommodation online.
- We work with wholesalers, tour operators, hotel chains, independent hotels to offer ... the best price and service.
- Customer Service Monday through Friday in the hour of 9 am to 7.00 pm on phone 0058-11-414-7934678/7934684.
- Emergency service 24 hours. Every day of the year.
- The prices of all the hotels are total prices include tax.
¿What is the guarantee of my reservation?
Reservations are always made from www.hotelaca.com confirmed and guaranteed, even if you arrive later than 6:00 pm. If you reach the hotel very late (later than 10:00 pm), should call the hotel to warn.
¿Are my reservation made safe?
- .When making your reservation you can check in the address bar that is on an https page, which indicates that it is working on a secure server.
- Data security is guaranteed by the certificate RapidSSL ™
¿Why it is cheaper to book directly with hotelaca.com and not with the hotel?
The prices to offer our customers prices are negotiated by wholesalers and tour operators with the hotels. Our system searches and compares dozens of operators and directly with the hotels.
¿Do I have to pay something at the hotel?
When you arrive at the hotel, you have to hand over the voucher that was sent to you by email or fax. The services you have contracted with www.hotelaca.com (type and number of bedrooms, number of adults and children, diet choice, etc..) Are reflected in the voucher. You do not have to pay the hotel none of the services listed in the voucher, unless the observations of the voucher appear otherwise (ie if the observations of your voucher says "Children only free accommodation, other services direct payment" means that if children take the breakfast and / or some more food, you have to pay the hotel directly, as this service is not covered by the reserve www.hotelaca.com).
We remind our customers that the extra services that consumed in the hotel (and safe service, crib, mini bar and another that is not specified on the package purchased ...) have to be paid directly at the hotel.
¿What if I can not print the voucher or if for some reason, I can deliver the voucher to the hotel when I arrive?
Submit the voucher at the reception desk is a necessary step. If you for some reason can not do this, contact us by phone or e-mail to send the voucher directly to the hotel.
In any case do not forget to join The status of your reservation at the hotel and that number and personal identification.
¿What if I have an urgent incidence (modification, cancellation ...) outside the usual hours of office hotelaca.com?
You can communicate in hotelaca.com incidence by phone or the website and we will contact you as soon as possible.
We remind our clients that seek an urgent amendment or cancellation does not imply that they are possible and can be made without charge, but always do everything possible, and a little more to satisfy your request.
¿How can I find the price of a particular hotel?
Once the hotel and the dates of your stay click on "Search" to display the price of available rooms.
¿What forms do I have to pay for my booking?
We process reservations through Visa, Master Card, bank deposits and electronic transfers.
¿Can I pay in the hotel?
NO ... Reservations are absolutely necessary before them in order to keep the rate you see on screen.
¿With how much time of anticipation I should reserve?
Reserve with anticipation... recall that all this subject to spaces and the rates are you hold to changes and they can vary without subject to notice. Obviously if you already I reserve the rate this guaranteed since the moment that to reserve.
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